Refund Policy

1. Refund eligibility

Refund eligibility depends on the actual order status, the package purchased, and the warranty terms shown when the order was placed. Refund requests require administrator review; submitting a request does not guarantee approval.

As a limited exception to the general Terms of Use, a refund for a certificate order may be requested when all of these conditions are met:

• The certificate has been revoked and the order is still within its stated warranty period.
• The order is available for review and has no pending warranty or refund request.

Other orders are subject to the general Terms of Use. In particular, no refund is provided for orders already submitted to Apple or certificates already issued, except for the limited revoked-certificate process described above or where we state otherwise in writing or through the system.

For a wallet deposit made through a third-party payment service, you may request a refund of the unused portion of the credited balance. Any portion already used for an order is reviewed under that order's refund and warranty terms. Submit the request through an official support channel and include the transaction reference provided for that payment.

2. Non-refundable cases

A request may be refused, including in these cases:

• The user entered an incorrect UDID, selected the wrong package, or requested a device change after processing.
• The device is bypass/hidden iCloud and the selected package does not support it.
• The certificate issue resulted from sharing, resale, misuse, user changes, or incorrect setup steps.
• The warranty period has expired, the order does not meet the conditions above, or the calculated refund is zero or less.
• There is suspected payment fraud or abuse of the refund process.

3. Refund amount and method

For an approved request through the revoked-certificate workflow, the refund is calculated from the package price, less the portion attributable to the elapsed warranty period and a 10% refund fee. In general, the calculation is:

Refund = package price − (package price × elapsed warranty days ÷ total warranty days) − (package price × 10%).

The amount is rounded to the nearest whole currency unit. If the result is zero or less, no amount can be refunded. An approved refund is returned to the original payment transaction where that method supports it. If the original method cannot accept the refund, the approved amount may be credited to the user's account balance in accordance with the applicable terms; we will not substitute wallet credit for a refund to the original method without the customer's agreement where such agreement is required.

For an eligible wallet-deposit refund, the refundable amount is limited to the unused portion of the credited balance and is returned through the original payment transaction where available. The payment service or financial institution may take additional time to post the refund after our review is complete.

4. How to request a refund

1. Sign in to your account and find the order you want to request a refund for.
2. Check the warranty expiration date. If the order is still under warranty, click "Check" and wait for the system to check the certificate status.
3. If the status is "Revoked", click "Refund" at the bottom of the check window to submit your request.
4. Wait for the administrator to review the refund request and update the order status.

The certificate may be unavailable in your order while a refund request is being reviewed. Do not submit duplicate requests for the same order.

5. Refund review and processing

Refund requests will be processed within 24 hours from submission, as stated in the Terms of Use. The administrator may approve or reject a request after checking the order, certificate status, warranty, and applicable conditions.

Approved refunds are processed using the method described in section 3. The payment service or financial institution may take additional time to post the funds after our review is complete. We will update the order or request status when our part of the process is complete.

6. Third-party payment disputes

If you have a question or complaint about a payment, contact us through an official support channel before asking a third-party payment service or financial institution to open a formal dispute. We will review the transaction and try to resolve the issue.

If you open a formal dispute or chargeback without first contacting us, we may suspend or cancel the related order and revoke the certificate associated with that payment. The payment service or financial institution controls the dispute and the movement of funds; we cannot cancel a dispute, reverse its decision, or guarantee its outcome. This section does not limit any rights that cannot be waived under applicable law.

7. Support

For questions about an order or a refund request, contact us through the official support channels displayed on the website, such as Telegram, Zalo, or Email. Please provide your order information and do not send full payment-card details.