Warranty Policy

1. Warranty eligibility

Warranty service replaces a revoked certificate with a new certificate for the original device on the order. Requests are checked against the order details, the package purchased, the warranty expiration date, and the certificate status returned by the system. All of the following conditions must be met:

• The order is still within its stated warranty period.
• The system has checked the certificate and its status is "Revoked".
• The order is available for processing and has no pending warranty or refund request.

The warranty expiration date is shown in your order history. An order without warranty coverage or with expired coverage cannot use this process. An app installation error alone does not confirm that the certificate has been revoked; use the certificate check before requesting warranty service.

2. Warranty coverage

For an eligible order, the system issues a replacement certificate for the original device UDID and updates the certificate file on that order. Use the replacement file for subsequent signing or installation steps. Warranty service does not change the device, correct an incorrectly entered UDID, or upgrade the package purchased.

3. Warranty exclusions

The system may reject a request or support may decline warranty service in the following cases:

• The warranty period has expired or the purchased package does not include warranty coverage.
• The certificate has not been confirmed as revoked by the system.
• The user entered an incorrect UDID, selected the wrong package, or requested a device change after processing.
• The device is bypass/hidden iCloud and the selected package does not support it.
• The issue resulted from sharing, resale, misuse, user changes, or incorrect setup steps.
• There is suspected payment fraud or abuse of the warranty process.

4. How to request warranty service

1. Sign in to your account and find the order requiring warranty service.
2. Check the warranty expiration date. If the order is still under warranty, click "Check" and wait for the system to check the certificate status.
3. If the status is "Revoked", click "Warranty" at the bottom of the check window and confirm the request.
4. Wait for processing to complete, then reopen the order to download the new certificate.

The "Warranty" button is only available when the certificate has been confirmed as revoked and the order is still under warranty. If the check fails or returns another status, check the result before submitting a request. Do not submit duplicate requests while the order is being processed.

5. Processing and certificate delivery

Eligible requests that can be processed automatically normally receive a replacement certificate within a few seconds without waiting for administrator approval. Processing may take longer if the certificate provider has not returned the new file or the request requires support.

After processing is complete, reopen or refresh your order history and download the replacement certificate from the same order. The system also sends a completion notification by email; check your spam folder if you do not see it.

Important after warranty completion: completely remove the faulty apps and the old revoked certificate files. Then reopen your order, download the new certificate file, and follow the installation steps as you would for a new order. This helps avoid confusing the new certificate with the old one and encountering an "Unable to verify the application" error.

A successful request confirmation means the request has been received; completion is confirmed when the replacement certificate is available on the order. If processing remains pending, the file is missing, or the new file cannot be used, contact support instead of repeatedly submitting the request.

6. Support

For warranty questions, contact the official support channels displayed on the website, such as Telegram, Zalo, or Email. Include your order code, account name, device UDID, warranty expiration date, and the certificate check result or error message. These details help support locate the order and check why processing has not completed. Do not send your account password or login token.